Product safety
The safety of our products and your pet is paramount at POOT.
Our products are carefully selected and checked before being sold. Nevertheless, we advise you to check each product for wear, damage or loose parts before each use.
Safe use
- Only use products for their intended purpose.
- No pet product is indestructible.
- Regularly check products for damage.
- Do not use damaged products.
- Keep products out of reach of young children, unless otherwise stated.
- Do not allow pets that chew intensively to use products not intended for this purpose without supervision.
Safety notifications
Have you discovered a safety problem or do you suspect that a product poses a risk?
Please contact us directly via:
If possible, please include:
- order number
- product name
- description of the problem
- photos
We carefully investigate every report and take appropriate measures if necessary.