Privacy Policy
POOT. Privacy Policy
POOT. operates this webshop and website, including all related information, content, features, tools, products, and services (the "Services"), to provide you, as a customer, with a safe and personalized shopping experience.
Our webshop is hosted by Shopify, which provides us with the e-commerce platform to offer our products and services to you.
This privacy policy describes how we collect, use, share, and protect your personal data when you visit our website, make a purchase, or otherwise use our Services.
By using our Services, you confirm that you have read and understand this privacy policy and how we process your data.
Personal data we collect
When we refer to "personal information," we mean information that can identify you directly or indirectly.
Depending on how you use our services, we may collect the following data:
Contact details
- Name
- Email address
- Phone number
- Billing address
- Shipping address
Payment information
Payments are processed via secure payment providers. We do not store full credit card details ourselves.
However, we may receive information such as:
- payment method
- transaction ID
- payment status
Account details
When you create an account on our webshop, we may process certain account information, such as:
- your name
- your email address
- your preferences and settings
- information related to your account activities
Your password is securely stored and is not visible to us.
Order details
- products you view
- products in your shopping cart
- purchases and order history
- returns or cancellations
Communication
When you contact us via email or other channels, we may store the information you share with us.
Device and usage data
When you visit our website, we may automatically collect certain technical and usage data, such as:
- IP address
- browser type
- device
- pages visited within our webshop
- time and duration of your visit
This information helps us to improve our website, solve problems, and optimize the shopping experience.
How we collect your data
We collect data in various ways:
1. Directly from you
For example, when you:
- place an order
- create an account
- contact us
- sign up for emails
2. Automatically via technology
Through cookies and similar technologies when you use our website.
3. Via service providers
Such as Shopify or payment providers that enable our services.
Cookies and similar technologies
Our website uses cookies.
Cookies help us to:
- make the website function properly
- remember your shopping cart
- analyze website usage
- improve marketing
Different types of cookies may be used:
Functional cookies
Necessary for the webshop to function.
Analytical cookies
Help us understand how visitors use the website.
Marketing cookies
May be used to show relevant advertisements.
You can manage or disable cookies through your browser settings.
How we use your data
We use your personal data to:
Process orders
- process payments
- arrange shipping
- handle returns
Improve our webshop
- analyze website usage
- personalize the shopping experience
Marketing and communication
-
newsletters and offers (only when you have signed up for them)
Security and fraud prevention
- detect suspicious activities
- prevent abuse
Legal obligations
- tax legislation
- administrative obligations
Sharing of data
We only share your data when necessary, for example with:
Shopify
Our e-commerce platform that hosts the webshop.
Payment providers
For secure payment transactions.
Shipping partners
For delivering orders.
Marketing partners
For example, for advertisements or website usage analysis.
These parties may only use your data to perform their services.
Relationship with Shopify
Our webshop is hosted by Shopify.
Shopify may process personal data to enable and improve the webshop.
More information about how Shopify handles data can be found here:
https://www.shopify.com/legal/privacy
Data retention period
We do not retain personal data longer than necessary.
Indicative retention periods:
Orders and invoices:
7 years (required by tax legislation)
Account data:
as long as the account is active
Marketing data:
until you unsubscribe from marketing communications
Your rights
According to European privacy legislation (AVG/GDPR), you have the right to, among other things:
- access your data
- have data corrected
- have data deleted
- object to processing
- transfer data to another party
You can contact us about this using the contact details at the bottom of this policy.
Security
We take appropriate technical and organizational measures to protect your data.
However, no system can guarantee complete security.
Children's data
Our webshop is not intended for persons under 16 years of age.
We do not knowingly collect data from minors.
International data transfer
In some cases, data may be processed outside the European Economic Area.
When this happens, we ensure appropriate safeguards in accordance with applicable privacy legislation.
Changes to this privacy policy
We may update this privacy policy from time to time.
The most recent version will always be available on this page.
Contact
For questions about this privacy policy or your data, please contact us:
E-mail:
info@pootstudio.nl